ARE YOU GETTING THE BEST OUT OF YOUR ONLINE PRESENCE ?

Cnetric_Dr_Commerce

Frequent crashes

Slow Performance

Customer struggle

1 SECOND DELAY, IN PAGE LOAD TIME LEADS TO

16%  – Decrease In customer satisfaction

10% – Loss In Conversions

88% – Online consumers are less likely to return after a bad web experience

Customer Experience Analytics

Understands the customer better

A clear vision of brand strategy and value proposition

Nurture customer-brand relationship

  1. Provides visibility into the actual customer experience
  2. Allows you to quickly diagnose and resolve site obstacles
  3. Affords the ability to quantify the business impact of any given issue for more effective prioritization
  4. Provides real-time Customer Experience analytics to engage discovery and web site optimization efforts
  5. Seamlessly integrates with other CRM systems to make online customer service more effective
  6. Affords proactive re-marketing or order recovery campaigns

Funnel on traffic Bounce rate

Page Load Time

Visited retention statistics

Create journey report

Track multiple interactions

Follow customer journey across channels

Replay of individual struggles

Create alerts

WE HAVE A REMEDY

Dr. Commerce

Cnetric’s Dr. Commerce service is intended to instill a continuous optimization mindset within enterprises, by using tools that surface up bottlenecks, pain points and struggle areas early, it enables organizations to quick resolve issues and provide a seamless customer experience.

TEST

Load testing of the eCommerce application to ensure stability of the site as volumes grow

ANALYZE

Experience analysis to unearth struggles and opportunities that offer opportunities for optimization

MONITOR

Application performance monitoring to identify back-end bottlenecks early

RECOMMENDATION

Suggest necessary strategy & steps to have better performance, usability, which will directly impact online ROI

FIX & OPTIMIZE

Utilize data points from testing, monitoring and analysis to improve site performance & experience

Dynatrace
fulstory cnetric
new relic cnteric
IBM Tea Leaf

Talk to our experts for more details

www.13.234.87.211