THE RIGHT SOLUTION FOR YOUR BUSINESS

Organisations looking to provide Online or Omni-Channel Commerce capabilities need to build on a platform that allows the flexibility to evolve and grow, whilst delivering customer-centric capabilities from day one. Our Universal Commerce Suite (UCS) based on IBM technology, is designed to provide adaptable solutions at affordable costs.

UCS makes Omni-Channel Commerce easy to scope, quick to deliver and cost effective; it’s perfect for an SMB looking to quickly grow, a Mid-sized Organisation needing flexibility or an Enterprise that requires a leading Digital Platform…

Arul Mony, Sales Director - ASEAN (Cnetric Enterprise Solutions)

KEY FEATURES

SILVER

GOLD

PLATINUM

User Login, Registration & Account Page

Yes

Yes

Yes

Shopping Cart

Yes

Yes

Yes

Order Summary & Confirmation

Yes

Yes

Yes

Mobile & Tablet Compatibility

Yes

Yes

Yes

Analytics Engine

Google

Google

Coremetric

Order Management System

Basic Integration

Core Order Management

Advanced Order Management

Social Media Integration

Facebook & Twitter Share

+ Facebook Login

+ YouTube

Extended Site Capability

Yes

Yes

Yes

Search & Search Rules

Basic

+ Advanced

+ Advanced

Store Front

Template Based

Template Based

Customisation

Catalogue Management

Yes

Yes

Yes

24x7x365 Proactive Managed Support

Basic

Advanced

Advanced Plus

KEY
FEATURES
SILVER GOLD PLATINUM

User Login, Registration & Account Page

Yes

Yes

Yes

Shopping Cart

Yes

Yes

Yes

Order Summary & Confirmation

Yes

Yes

Yes

Mobile & Tablet Compatibility

Yes

Yes

Yes

Analytics Engine

Google

Google

Coremetric

Order Management System

Basic Integration

Core Order Management

Advanced Order Management

Social Media Integration

Facebook & Twitter Share

+ Facebook Login

+ YouTube

Extended Site Capability

Yes

Yes

Yes

Search & Search Rules

Basic

+ Advanced

+ Advanced

Store Front

Template Based

Template Based

Customisation

Catalogue Management

Yes

Yes

Yes

24x7x365 Proactive Managed Support

Basic

Advanced

Advanced Plus

MAIN INTERGRATIONS

Payment Gateway Integration

From defined list

Adds PayPal Integration

Adds Custom Payment Gateway Integration

Shipping Gateway Integration

Flat rate Shipping

Yes (1 provider)

Yes (2 providers)

Customer CRM Integration

No

Yes (Daily Upload)

Yes (Near Real-time)

ERP Integration (Product, Order, Inventory, Status updates from CaaS)

Basic Two-way Integration

Near Real-time Integration

Cnetric provided Advanced ERP

Management of Images and other static content

Manual

Object Storage

Inclusive Content Delivery Network

MAIN INTERGRATIONS

Payment Gateway Integration

From defined list

Adds PayPal Integration

Adds Custom Payment Gateway Integration

Shipping Gateway Integration

Flat rate Shipping

Yes (1 provider)

Yes (2 providers)

Customer CRM Integration

No

Yes (Daily Upload)

Yes (Near Real-time)

ERP Integration (Product, Order, Inventory, Status updates from CaaS)

Basic Two-way Integration

Near Real-time Integration

Cnetric provided Advanced ERP

Management of Images and other static content

Manual

Object Storage

Inclusive Content Delivery Network

PROMOTIONS

Marketing Campaigns, Promotions, eSpots

3

5

10

Cross Sell & Up-Sell

Yes

Yes

Yes

Merchandising Associations (accessories, replacements, etc)

No

Yes

Yes

Customer Segmentation with personalised content

No

Yes

Yes

PROMOTIONS

Marketing Campaigns, Promotions, eSpots

3

5

10

Cross Sell & Up-Sell

Yes

Yes

Yes

Merchandising Associations (accessories, replacements, etc)

No

Yes

Yes

Customer Segmentation with personalised content

No

Yes

Yes

ORDER TOOLS

Product Structures (Kits, bundles, grouping

Yes

Yes

Yes

Inventory

Non-ATP

Non-ATP

Either ATP or Non-ATP

Pricing Rules

No

No

Yes

Split Orders & Payments

No

No

Yes

Sales Catalogues

No

Yes

Yes

ORDER TOOLS

Product Structures (Kits, bundles, grouping

Yes

Yes

Yes

Inventory

Non-ATP

Non-ATP

Either ATP or Non-ATP

Pricing Rules

No

No

Yes

Split Orders & Payments

No

No

Yes

Sales Catalogues

No

Yes

Yes

SCALING

Product Catalogue

3000

6000

< 10000

Languages

One2

Two2

Three2

Globalisation Support

No

Yes

Yes

Concurrent User bandwidth

10Mbps

200Mbps

200Mbps

Number of Order Lines (per annum)

50000

100000

250000

SCALING

Product Catalogue

3000

6000

< 10000

Languages

One2

Two2

Three2

Globalisation Support

No

Yes

Yes

Concurrent User bandwidth

10Mbps

200Mbps

200Mbps

Number of Order Lines (per annum)

50000

100000

250000

INFRASTRUCTURE

High Availability

Single Node V-HA

Dual Node H-HA

Dual Node H-HA

Number of CPU Cores

Single Core

Dual Core

Dual Core

Security (Customer to procure the SSL licences and register to their organisation)

Secure Site

Secure Site withExtended Validation

Secure Site Professional with Extended Validation

Firewall

Secure Firewall

Adds internal segregation

Adds enhancedinternal segregation

Inclusive Anti-Virus

TBC

TBC

TBC

INFRASTRUCTURE

High Availability

Single Node V-HA

Dual Node H-HA

Dual Node H-HA

Number of CPU Cores

Single Core

Dual Core

Dual Core

Security (Customer to procure the SSL licences and register to their organisation)

Secure Site

Secure Site withExtended Validation

Secure Site Professional with Extended Validation

Firewall

Secure Firewall

Adds internal segregation

Adds enhancedinternal segregation

Inclusive Anti-Virus

TBC

TBC

TBC

SUPPORT

Named Digital Advocate

Yes

Yes

Yes

Proactive Management

Yes

Yes

Yes

Service portal for administrators

Yes

Yes

Yes

Managed Backup Service

Weekly

Daily

Daily

Test and Staging Server

Yes

Yes

Yes

Minimum Bundle for Operational Support

10hr/week (Month 1) 2hr/week (Month 2+)

20hr/week (Month 1) 4hr/week (Month 2+)

30hr/week (Month 1) 3hr/week (Month 2+)

SUPPORT

Named Digital Advocate

Yes

Yes

Yes

Proactive Management

Yes

Yes

Yes

Service portal for administrators

Yes

Yes

Yes

Managed Backup Service

Weekly

Daily

Daily

Test and Staging Server

Yes

Yes

Yes

Minimum Bundle for Operational Support

10hr/week (Month 1) 2hr/week (Month 2+)

20hr/week (Month 1) 4hr/week (Month 2+)

30hr/week (Month 1) 3hr/week (Month 2+)

CUSTOMISE THE COMERCE SUITE TO YOUR NEEDS

BUSINESS MODEL ENHANCEMENTS

COMPLEX BUSINESS MODEL

Enables your site to act with third parties, distributors, and complex supply and delivery chains.

BUSINESS TO BUSINESS

Enables procurement of services from your site, with pricing and inventory decided on a per contract basis.

MARKETPLACE SALES CAPABILITIY

Ability to enable third party resellers to sell directly from your side. Enables you to quickly expand your inventory without the associated investment in stock.

BESPOKE BRAND PAGES

Enables you to offer bespoke branded pages to major brands (either internal or external) that are present on your site. This offering can be sold to suppliers to allow them to increase sales.

MULTI-CHANNEL ENHANCEMENTS

CALL CENTER INTEGRATION

Empower your call centre agents to be able to proactively sell and process orders over the phone.

SALES & GIFT CENTER INTEGRATION

Enables gift cards to be sold and redeemed.

CLICK TO COLLECT

Enables customers to order online/via mobile, and collect the goods in-store. Demonstrates a cohesive sales strategy.

MULTI BRAND SERVICES

Scale the technology to allow multiple separate brands to utilise the same infrastructure, appearing as completely different sites.

MARKETING ENHANCEMENTS

UNIVERSAL RETAIL DASHBOARD

Manage sales and inventory across your various sales channels and locations. Collate key information to enhance decision making.

PERSONALISED SEARCH ALGORITHM

Enable customised results lists, and one-to-one mapping of results based upon the information gathered about the customer.

INTELLIGENT SMS

Keep customers informed on Shipping and Order Tracking information, as well as providing a means for Multi-Channel marketing.

BESPOKE BRAND PAGES

Enables you to offer bespoke branded pages to major brands (either internal or external) that are present on your site. This offering can be sold to suppliers to allow them to increase sales.

LOGISTICS & SYSTEM ENHANCEMENTS

ENHANCED TESTING

Analyses the results of your independent security testing, and designs/implements improvements.

PERFORMANCE TUNING

A bundle which analyses the speed of your site, and delivers improvements to the load times of key components.

LOWER COST SHIPPING

Complete service that analyses product information, and suggests the lowest cost courier. Includes the capability to book shipments, and create shipping labels.

GOOGLE LOGIN

A bespoke package to allow customers to use their Google credentials to proceed through the site.