Connecting the Future of Telecommunications
BSS/OSS modernisation, AI-driven customer journey orchestration, CPQ automation and 5G network-ops AI — helping telecoms deliver personalised B2C and B2B digital experiences at scale.
What We Deliver for Telecom
Customer Experience Analytics
360-degree customer analytics integrating CRM, billing, usage and network data. AI-driven churn prediction, next-best-offer engines and personalised journey orchestration across all channels.
Cloud Infrastructure & Migration
BSS/OSS modernisation on AWS, Azure and Oracle Cloud. Legacy system migration with zero-downtime cutover strategies. 5G network-ops AI with Oracle OCI and IBM IIB.
API Integration Platforms
HCL Foundry, IBM AppConnect and MuleSoft for connecting BSS, OSS, CRM, billing and provisioning systems. Real-time API management for partner ecosystem connectivity.
B2C & B2B Commerce Portals
Universal Commerce pre-composed storefronts for Telecom B2C and B2B. Self-service plan management, device upgrades, SIM provisioning and CPQ-based corporate contract management.
CPQ & Order Management
Configure-Price-Quote automation for enterprise telecom deals. Intelligent order orchestration for service provisioning, device fulfilment and SIM activation across channels.
AI-Driven Network Management
Automated network operations, anomaly detection and self-healing network flows. AI-powered capacity planning and proactive fault management for 4G/5G infrastructure.
Universal Commerce for Telecom
Universal Commerce meets the unique needs of telecoms — offering highly personalised B2C experiences for individual subscribers while providing robust B2B capabilities for corporate clients, dealers and retailers. Pre-composed Telecom B2C and B2B storefronts with integrated plan management, device commerce and service provisioning.
Integration Expertise
20+ years of telecom integration experience: IBM WBI, IBM IIB, MuleSoft, HCL Foundry — connecting BSS/OSS stacks, CRM (Siebel, Salesforce), billing (Amdocs, CSG), and network management systems across complex multi-country environments.
Technology Stack
IBM IIB · IBM AppConnect · MuleSoft · HCL Foundry · Oracle OCI · AWS · Azure · Salesforce · Amdocs · 5G Core APIs · Universal Commerce XCaaS
Telecom Success Stories
Vodafone
BSS/OSS Integration — Australia & NZ
- Integrated customer care, billing, CRM and BSS/OSS systems
- Enabled efficient routing and switching across Australia and New Zealand
- IBM WBI implementation for complex cross-country operations
- Reduced integration complexity and improved operational efficiency
Telstra
Spare Parts & Supply Chain
- Complete spare parts management system for Australia's largest telco
- Automated routing and part determination logic
- Vendor management and reverse logistics integration
- Warehouse network modelling and optimisation support
O2
Customer Experience Platform
- Customer experience analytics platform integrating CRM and usage data
- API integration for BSS/OSS modernisation across UK operations
- Self-service portal for B2C and B2B customer journeys
- Real-time billing and account management integration
Etisalat
Middle East Telecom Transformation
- Digital commerce platform for B2C and B2B services in UAE
- Multi-language, multi-currency platform for regional expansion
- API integration with billing and provisioning systems
- AI-powered customer journey personalisation
America Movil / Claro
Latin America Multi-Country
- Multi-country commerce platform across Latin America
- Claro brand B2C commerce for consumer services
- Integration with regional billing and provisioning systems
- Consistent experience across diverse regulatory environments
Airtel
India & Africa Telecom
- B2C and B2B digital commerce for India operations
- API integration for postpaid and prepaid service management
- Self-service portal reducing call centre volumes
- AI-driven next-best-offer personalisation
Purpose-Built for Telecom
Universal Commerce provides pre-composed XCaaS solutions specifically designed for Telecom businesses — composable storefronts, agentic AI and autonomous operations in one subscription.
Ready to Transform Your Telecom Business?
Connect with our Telecom industry experts to discuss your specific challenges and opportunities.
Technology Partners & Platforms
Frequently asked questions
How does Cnetric support Telecom organizations?
Cnetric supports telecom organizations with digital channels, customer journeys and integration of operational systems, combining platform implementation and AI-native delivery.
Can existing enterprise systems be retained?
Integration and modernization can be planned around existing systems. The architecture and migration approach depend on the current environment and project requirements.
How do I discuss Telecom with Cnetric?
Email sales@cnetric.com or use the Contact page. Share your business objectives, current systems and intended timeline so the team can discuss a suitable engagement.